Gandhi on Customer Service

Spotted this as a sign outside a shop. Guru on more than one topic, he apparently is…

“A customer is the most important visitor on our premises.

He is not dependent on us. We are dependent on him.

He is not an interruption of our work. He is the purpose of it.

He is not an outsider of our business. He is part of it.

We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”

-Mahatma Gandhi (1890)

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